To be eligible for a return, your item must be unused and in the same condition, you received it. It must also be in the original packaging.
Return Policy — Shoe Cleaning
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.
Late or missing refunds (if applicable)
If you haven’t received a refund, recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please get in touch with us at info@ShoesCleaning.net
Exchanges (if applicable)
We are happy to accommodate you if you want to exchange an item in perfect condition. Please contact us to arrange the exchange.
If you are exchanging an item for a different size or color, the cost of return shipping will be at your expense.
We only replace items if they are defective or damaged. If you need to exchange it for the same thing, email us at info@ShoesCleaning.net and send your item to 17 David Dr, Whippany, NJ 07981, USA.
Refund Policy for ShoesCleaning.net
At ShoesCleaning.net, we want our customers to be delighted with their purchases. If you are unsatisfied with any of our products or services, we are happy to offer a refund or exchange within 14 days of purchase.
Eligibility for Refunds
To be eligible for a refund, you must return the item in the same condition it was received, with all original packaging and accessories.
The refund may be reduced or declined if the item is not in the same condition.
Timeline for Refunds
Once we receive the item and verify it is in its original condition, we will process the refund within 14 days.
We will notify you via email when the refund has been processed. Please allow up to two weeks for the refund to appear in your bank account.
Return Shipping
You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.
Cancellations
If you need to cancel an order before it has been shipped, please contact us as soon as possible.
We may be able to cancel the order and refund your payment. However, once an item has been shipped, it cannot be canceled or refunded.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately. We will work with you to determine if a refund or exchange is possible.
We may require photos of the damaged or defective item to verify the condition.
Non-Refundable Items
We cannot accept returns or exchanges for the following items:
- Gift cards
- Custom or personalized orders
- Used or worn item
- Digital products
Shipping
To return your product, you should mail your product to:
Shoe Cleaning
Address:17 David Dr, Whippany, NJ 07981, USA
Phone: +1 862 701 0688
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For any inquiries, please get in touch with us at +1 862 701 0688
